{"id":456,"date":"2025-08-14T14:30:49","date_gmt":"2025-08-14T13:30:49","guid":{"rendered":"https:\/\/conscia.com\/ie\/?page_id=456"},"modified":"2025-08-14T15:23:10","modified_gmt":"2025-08-14T14:23:10","slug":"service-support","status":"publish","type":"page","link":"https:\/\/conscia.com\/ie\/service-support\/","title":{"rendered":"Service &amp; Support"},"content":{"rendered":"\n<section id=\"block_acf-block-689df14d9fa88\"\n         class=\"hero alignfull   background-graphics--none has-brand-background-color hero--is-height-minimal \">\n\t<div class=\"hero__media youtube-object-fit-cover\">\n\t\t\t\t\t<\/div>\n\t\t<div class=\"hero__inner  has-supergraphic-tertiary has-supergraphic-middle-placement\">\n\t\t<div class=\"hero__inner-blocks\">\n\t\t\t<div>\n\t\t\t\t\n\n<h1 class=\"wp-block-heading spacing-after--6\">Support and Maintenance Services<\/h1>\n\n\n\n<p class=\"spacing-after--6 wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-buttons spacing-before--0 is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<\/div>\n\t<\/section>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top is-image-fill-element  background-graphics--none\"><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading wp-block-paragraph has-heading-s-font-size\">There when you need us<\/h2>\n\n\n\n<p class=\" wp-block-paragraph\">In the modern enterprise, IT systems are the lifeblood of the organisation. When problems arise, it is critical that&nbsp;competent personnel are available to resolve them quickly.<\/p>\n\n\n\n<p class=\" wp-block-paragraph\">Conscia offers maintenance contracts, with an agreed SLA, on all systems we supply. We operate a 24\/7\/365 helpdesk, staffed by qualified engineers, with comprehensive incident management and escalation procedures.<\/p>\n\n\n\n<p class=\" wp-block-paragraph\">We offer maintenance on all the systems we sell, including:<\/p>\n\n\n\n<ul class=\"wp-block-list  wp-block-paragraph spacing-after--0\">\n<li>Routers &amp; switches<\/li>\n\n\n\n<li>Wireless networking<\/li>\n\n\n\n<li>IP telephony &amp; conferencing systems<\/li>\n\n\n\n<li>Contact centre &amp; IVR systems<\/li>\n\n\n\n<li>Data-centre &amp; storage infrastructure<\/li>\n\n\n\n<li>Security appliances<\/li>\n<\/ul>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/conscia.com\/ie\/wp-content\/uploads\/2025\/08\/1by1-using-tech-2-1024x1024.jpg\" alt=\"\" class=\"wp-image-111 size-full\" style=\"object-position:50% 50%\" srcset=\"https:\/\/conscia.com\/ie\/wp-content\/uploads\/2025\/08\/1by1-using-tech-2-1024x1024.jpg 1024w, https:\/\/conscia.com\/ie\/wp-content\/uploads\/2025\/08\/1by1-using-tech-2-300x300.jpg 300w, https:\/\/conscia.com\/ie\/wp-content\/uploads\/2025\/08\/1by1-using-tech-2-150x150.jpg 150w, https:\/\/conscia.com\/ie\/wp-content\/uploads\/2025\/08\/1by1-using-tech-2-768x768.jpg 768w, https:\/\/conscia.com\/ie\/wp-content\/uploads\/2025\/08\/1by1-using-tech-2.jpg 1080w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-group alignfull  background-graphics--none has-gray-300-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center  spacing-before--0\">Other Conscia services<\/h2>\n\n\n\n<section id=\"block_acf-block-689df14d9fab9\" class=\"grid-cards  alignwide has-3-columns\">\n\t\n\n<a href=\"https:\/\/conscia.com\/ie\/service-support\/contract-staff\/\" id=\"block_acf-block-689df14d9fac7\"\n   class=\"featured-page   spacing-before--0 spacing-after--0 has-no-media  has-supergraphic-tertiary has-green-background-color\">\n\t\t<div class=\"featured-page__title-wrapper\">\n\t\t<h5 class=\"featured-page__title\">\n\t\t\tContract staff\t\t<\/h5>\n\t\t<div class=\"featured-page__arrow-button\">\n\t\t\t<svg viewBox=\"0 0 40 40\"><use xlink:href=\"https:\/\/conscia.com\/ie\/wp-content\/themes\/conscia\/assets\/dist\/icons\/dist\/icon-sprite.svg#arrow-right\"><\/use><\/svg>\t\t<\/div>\n\t<\/div>\n\t\t\t<p class=\"wp-block-paragraph featured-page__excerpt\">\n\t\t\tWe provide on-site contract engineers for specialised systems, giving you access to niche expertise without the need to recruit or maintain in-house skills. Available skills include:\t\t<\/p>\n\t<\/a>\n\n\n<a href=\"https:\/\/conscia.com\/ie\/service-support\/draw-down-days\/\" id=\"block_acf-block-689df14d9fad2\"\n   class=\"featured-page   spacing-before--0 spacing-after--0 has-no-media  has-supergraphic-tertiary has-green-background-color\">\n\t\t<div class=\"featured-page__title-wrapper\">\n\t\t<h5 class=\"featured-page__title\">\n\t\t\tDraw Down Days\t\t<\/h5>\n\t\t<div class=\"featured-page__arrow-button\">\n\t\t\t<svg viewBox=\"0 0 40 40\"><use xlink:href=\"https:\/\/conscia.com\/ie\/wp-content\/themes\/conscia\/assets\/dist\/icons\/dist\/icon-sprite.svg#arrow-right\"><\/use><\/svg>\t\t<\/div>\n\t<\/div>\n\t\t\t<p class=\"wp-block-paragraph featured-page__excerpt\">\n\t\t\tFor clients with unpredictable needs for consultancy, administration, or system enhancements, we offer open-ended draw-down contracts for flexible support.\t\t<\/p>\n\t<\/a>\n\n\n<a href=\"https:\/\/conscia.com\/ie\/service-support\/onsite-engineering\/\" id=\"block_acf-block-689df14d9fadb\"\n   class=\"featured-page   spacing-before--0 spacing-after--0 has-no-media  has-supergraphic-tertiary has-green-background-color\">\n\t\t<div class=\"featured-page__title-wrapper\">\n\t\t<h5 class=\"featured-page__title\">\n\t\t\tOnsite Engineering\t\t<\/h5>\n\t\t<div class=\"featured-page__arrow-button\">\n\t\t\t<svg viewBox=\"0 0 40 40\"><use xlink:href=\"https:\/\/conscia.com\/ie\/wp-content\/themes\/conscia\/assets\/dist\/icons\/dist\/icon-sprite.svg#arrow-right\"><\/use><\/svg>\t\t<\/div>\n\t<\/div>\n\t\t\t<p class=\"wp-block-paragraph featured-page__excerpt\">\n\t\t\tOn-site engineering is at the core of our service delivery. Every day, your highly qualified engineers are hard at work on client sites, ensuring your systems are configured optimally.\t\t<\/p>\n\t<\/a>\n\n\n<a href=\"https:\/\/conscia.com\/ie\/service-support\/project-management-services\/\" id=\"block_acf-block-689df14d9fae4\"\n   class=\"featured-page   spacing-before--0 spacing-after--0 has-no-media  has-supergraphic-tertiary has-green-background-color\">\n\t\t<div class=\"featured-page__title-wrapper\">\n\t\t<h5 class=\"featured-page__title\">\n\t\t\tProject Management Services\t\t<\/h5>\n\t\t<div class=\"featured-page__arrow-button\">\n\t\t\t<svg viewBox=\"0 0 40 40\"><use xlink:href=\"https:\/\/conscia.com\/ie\/wp-content\/themes\/conscia\/assets\/dist\/icons\/dist\/icon-sprite.svg#arrow-right\"><\/use><\/svg>\t\t<\/div>\n\t<\/div>\n\t\t\t<p class=\"wp-block-paragraph featured-page__excerpt\">\n\t\t\tOur project management team employs the PRINCE2 methodology to ensure effective planning and delivery of large IT projects.\t\t<\/p>\n\t<\/a>\n\n\n<a href=\"https:\/\/conscia.com\/ie\/service-support\/solution-design\/\" id=\"block_acf-block-689df14d9faee\"\n   class=\"featured-page   spacing-before--0 spacing-after--0 has-no-media  has-supergraphic-tertiary has-green-background-color\">\n\t\t<div class=\"featured-page__title-wrapper\">\n\t\t<h5 class=\"featured-page__title\">\n\t\t\tSolution Design\t\t<\/h5>\n\t\t<div class=\"featured-page__arrow-button\">\n\t\t\t<svg viewBox=\"0 0 40 40\"><use xlink:href=\"https:\/\/conscia.com\/ie\/wp-content\/themes\/conscia\/assets\/dist\/icons\/dist\/icon-sprite.svg#arrow-right\"><\/use><\/svg>\t\t<\/div>\n\t<\/div>\n\t\t\t<p class=\"wp-block-paragraph featured-page__excerpt\">\n\t\t\tOur in-house, award-winning development and design team \nhave developed solutions across various disciplines.\t\t<\/p>\n\t<\/a>\n\n<\/section><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Other Conscia services<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"global_solutions":[],"global_partners":[],"global_industries":[],"global_business_outcome":[],"global_types":[],"class_list":["post-456","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service &amp; 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