We create IT contingency plans and offer immediate end-to-end support during incidents

A unique Service and Support Model

To live up to the requirements of a business-critical network, a contingency plan for the entire network is required. The plan must secure immediate access to highly qualified help in case of incidents and support in preparing a long-term plan for managing network devices.

In the case of an incident, we guarantee fast and direct access to our technical competencies and access to counseling and updates on the business’ network devices.

As a Conscia customer, you are assigned a team consisting of an Account Manager, a Primary Technical Consultant, and a Service Manager.

  • The Primary Technical Consultant has deep knowledge of your infrastructure, which secures stable operations and minimizes downtime in case of an incident.
  • The Service Manager is responsible for customer satisfaction and the operational day-to-day cooperation, including initiation of Conscia’s core delivery, preparation of a service manual, and analysis of critical incidents.
  • The Account Manager is the customer’s day-to-day contact.

Featured posts

Recorded webinar

Webinar: Networking for the Smartphone Generation

Managed Meraki and the Infrastructure of the future How we work has fundamentally changed. A world of smartphones and digital devices spread across various networks...
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Blog

Three lessons for better cybersecurity in 2023

From the point of view of Conscia's Security Operations Center (SOC), the year 2022 confirmed the fact that managing cyber risks in business has become...
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Recorded webinar

Securely to the clouds and beyond: Secure SD-WAN as a Service

Secure access to business apps and data is critical in hybrid environments with a distributed workforce. But this is not easy to establish. Watch the...
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Blog

Secure access anywhere: Secure SD-WAN as a Service

We are in the midst of the biggest change since industrialization; huge amounts of IT are currently moving to the cloud. And change happens quickly....
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Whitepaper

SD-WAN and SASE – The journey to a more secure network – Secure Access Service Edge

Today, as an IT professional, you must be able to offer a high-performance, scalable and secure network to all employees, no matter where they are....
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Blog

Data is gold – protect it

By using new technologies in our everyday lives, enormous amounts of data are produced. 59 zettabytes of data were produced in 2020 in comparison to 2...
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Blog

Major Step forward in delivering IT-as-a-Service

For almost twenty years, Conscia has been a leading European provider of secure, reliable IT infrastructure. With a history of building and delivering fully managed...
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Blog

Data Abundance

By using new technologies in our everyday lives, enormous amounts of data are produced. 59 zettabytes of data were produced in 2020 in comparison to 2...
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Whitepaper

Conscia IoT Device Portal

Whitepaper: Conscia IoT Device Portal The ability to identify, authenticate and authorize devices in the network is important. The Conscia IoT Device Portal will help...
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Blog

Education and research institutions are more vulnerable than ever

Education and research institutions are more vulnerable than ever and a significant target for cybercriminals. Indeed, in these challenging times, when more online education occurs,...
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Recorded webinar

Mac in Enterprise

Mac computers are used in many companies. They are often used as "stand alone". Stand-alone computers often do not have immediate corporate access to data...
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Blog

Firefighting Cyberattacks

If you’ve been feeling depressed about the Covid-19 crisis lately, we’ve got news for you – cybercrime represents a similar threat to the modern civilization...
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