{"version":"1.0","provider_name":"Conscia UK","provider_url":"https:\/\/conscia.com\/uk","author_name":"Mikkel Elvej","author_url":"https:\/\/conscia.com\/uk\/blog\/author\/mhe\/","title":"NHS trusts face a significant challenge in delivering efficient, accessible patient communication \u2013 but there are concrete actions that can be taken","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"yvtlcbJSl1\"><a href=\"https:\/\/conscia.com\/uk\/blog\/nhs-trusts-face-challenges-with-accessible-patient-communication\/\">NHS trusts face a significant challenge in delivering efficient, accessible patient communication \u2013 but there are concrete actions that can be taken<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/conscia.com\/uk\/blog\/nhs-trusts-face-challenges-with-accessible-patient-communication\/embed\/#?secret=yvtlcbJSl1\" width=\"600\" height=\"338\" title=\"&#8220;NHS trusts face a significant challenge in delivering efficient, accessible patient communication \u2013 but there are concrete actions that can be taken&#8221; &#8212; Conscia UK\" data-secret=\"yvtlcbJSl1\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","thumbnail_url":"https:\/\/conscia.com\/uk\/wp-content\/uploads\/2025\/06\/accessible-patient-communication-image.png","thumbnail_width":1600,"thumbnail_height":675,"description":"NHS trusts face growing challenges in patient communication due to rising demand, staffing pressures, and technology gaps. Discover practical solutions to enhance efficiency, safeguard staff wellbeing, and improve patient care through smart, scalable contact centre technologies."}