{"id":262,"date":"2023-10-25T13:00:00","date_gmt":"2023-10-25T13:00:00","guid":{"rendered":"https:\/\/conscia.com\/uk\/?post_type=cases&#038;p=262"},"modified":"2025-08-04T15:56:27","modified_gmt":"2025-08-04T15:56:27","slug":"enhancing-visibility-and-driving-efficiency-for-birmingham-community-healthcare","status":"publish","type":"cases","link":"https:\/\/conscia.com\/uk\/cases\/enhancing-visibility-and-driving-efficiency-for-birmingham-community-healthcare\/","title":{"rendered":"Enhancing visibility and driving efficiency for Birmingham Community Healthcare"},"content":{"rendered":"\n<p class=\" wp-block-paragraph\">Birmingham Community Healthcare NHS Foundation Trust (BCHC) delivers more than 100 different NHS services for people of all ages \u2013 from birth, through childhood and adult life, to older years. A team of 5,000 staff provides core community health services for the 1.1 million people of Birmingham, as well as a range of specialist rehabilitation and dental services for the 6.5 million people across the wider West Midlands region.<\/p>\n\n\n\n<p class=\" spacing-after--5 wp-block-paragraph\">Conscia has partnered with BCHC on a number of technology projects that support the trust to deliver safe, high-quality care, working across a range of locations that include people\u2019s own homes, community clinics, and hospital settings. The recent trial of ThousandEyes is one example of how the right technology can drive greater efficiency and help improve the experience of both staff and patients throughout the trust.<\/p>\n\n\n\n<div class=\"wp-block-group  spacing-after--5 spacing-before--5 background-graphics--none has-green-pale-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\" wp-block-paragraph\">\u201cConnectivity issues when accessing particular clinical apps has been a frequent problem for our staff for some time, and it\u2019s frustrating for everyone involved when we can\u2019t identify the cause. Our networks are complex, and previous solutions aimed at increasing visibility have not lived up to what they promised.<\/p>\n\n\n\n<p class=\" wp-block-paragraph\">ThousandEyes has been the exception \u2013 we\u2019re now confidently able to explain to users where the problem lies, and what we\u2019re doing to resolve it, saving a significant amount of working hours and operational costs in the process. We\u2019re looking forward to exploring with the Conscia team how we can make even better use of ThousandEyes to support us in future.&#8221;<\/p>\n\n\n\n<p class=\" wp-block-paragraph\"><strong>Mick Couch, Technical Services, BCHC<\/strong><\/p>\n<\/div>\n\n\n\n<p class=\" wp-block-paragraph\"><strong>The challenge<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>BCHC users were reporting high latency on the network, often when accessing a clinical app linked to the Electronic Patient Record (EPR) system.<\/li>\n\n\n\n<li>Difficulty accessing the EPR system was causing delays to patient care, impacting the ability of BCHC staff to carry out tasks efficiently and accurately, and creating significant frustration as teams struggled to provide the high-quality service they strive to deliver.<\/li>\n\n\n\n<li>Lack of visibility made diagnosing the problem difficult \u2013 reviews of the local site networks and the trust-wide network traffic showed no connectivity issues, leaving the service desk with limited options in terms of identifying and resolving the problem.<\/li>\n<\/ul>\n\n\n\n<p class=\" wp-block-paragraph\"><strong>Outcomes<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Conscia suggested using ThousandEyes, an application health tool, to monitor the cloud-hosted application from the client network perspective, and help identify the cause of the connectivity issues that users were reporting \u2013 particularly as, in this case, BCHC\u2019s prior investment in Cisco technology meant that they were already eligible for the ThousandEyes licences required to carry out the task.<\/li>\n\n\n\n<li>Conscia engineers supported the BCHC team to set up the correct test polling and enable ThousandEyes to monitor the full path from the client network, through the private WAN network, and up to the cloud-hosted application, every five minutes. The ThousandEyes reports provide much more granular analysis and greater visibility than has previously been possible \u2013 analysing the performance of traffic both within and outside of the trust\u2019s network.<\/li>\n\n\n\n<li>In this case, ThousandEyes was able to pinpoint the cause of the latency issues as lying with the clinical app itself, rather than the trust\u2019s network. The BCHC team has therefore been able to raise this with the app host, supported by evidence, in order for them to be able to investigate the issue further.<\/li>\n\n\n\n<li>Utilising ThousandEyes to investigate this recurring problem has saved significant operational time and costs. As BCHC manages over 80 individual sites, it takes time to investigate each case raised, check for issues with the local networks, and raise the case with the external network provider if needed. The enhanced visibility now available to the team enables them to establish the root of the problem more quickly, and dedicate more time to other critical tasks.<\/li>\n\n\n\n<li>With the success of this first trial, Conscia is now working with the BCHC team to identify how and where it may be valuable to extend the use of ThousandEyes. ThousandEyes has the functionality to analyse internal and external network usage as frequently as needed, and the flexibility to focus on specified buildings or use cases, identifying where individual access points may be struggling with high volumes of traffic, where service providers are experiencing issues, or if specific applications require attention. BCHC is currently only utilising 20% of their licence capacity, and so may benefit from extending their use of ThousandEyes to further support their busy IT team.<\/li>\n<\/ul>\n\n\n\n<p class=\" wp-block-paragraph\">Overall, ThousandEyes has given the BCHC IT team the reassurance that they can access the evidence and data necessary to identify the cause of network problems quickly and accurately \u2013 giving directors, staff, and, most importantly, patients the confidence that BCHC can continue to deliver high quality care, even when issues arise.<\/p>\n\n\n\n<div id=\"block_acf-block-6890d82a95279\" class=\"profile \">\n\t<img loading=\"lazy\" decoding=\"async\" width=\"220\" height=\"220\" src=\"https:\/\/conscia.com\/uk\/wp-content\/uploads\/2025\/07\/conscia.png\" class=\"profile__thumbnail wp-post-image\" alt=\"\" srcset=\"https:\/\/conscia.com\/uk\/wp-content\/uploads\/2025\/07\/conscia.png 220w, https:\/\/conscia.com\/uk\/wp-content\/uploads\/2025\/07\/conscia-150x150.png 150w\" sizes=\"auto, (max-width: 220px) 100vw, 220px\" \/>\t<div class=\"profile__info\">\n\t\t<a href=\"https:\/\/conscia.com\/uk\/profile\/conscia-uk\/\" class=\"profile__meta\">\n\t\t\t<p class=\"profile__name\">Conscia UK<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports over a million people in Birmingham and the wider West Midlands with a broad range of health services. With over 5,000 staff working across homes, clinics, and hospitals, consistent connectivity is crucial. Conscia partnered with BCHC to trial ThousandEyes, a powerful observability tool that helped pinpoint the root cause of persistent latency issues affecting a key clinical app. The result was faster diagnosis, reduced operational costs, and improved staff and patient experience. With Conscia\u2019s ongoing support, BCHC is now exploring how to further harness ThousandEyes to strengthen service delivery across its 80+ sites.<\/p>\n","protected":false},"featured_media":263,"menu_order":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"global_solutions":[],"global_partners":[],"global_industries":[3],"global_business_outcome":[],"global_types":[],"class_list":["post-262","cases","type-cases","status-publish","has-post-thumbnail","hentry","global_industries-healthcare"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Enhancing visibility and driving efficiency for Birmingham Community Healthcare - Conscia UK<\/title>\n<meta name=\"description\" content=\"Birmingham Community Healthcare NHS Foundation Trust (BCHC) partnered with ITGL to deploy ThousandEyes, enhancing network visibility and pinpointing latency issues affecting clinical app access. 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