{"id":2289,"date":"2025-09-21T16:12:25","date_gmt":"2025-09-21T16:12:25","guid":{"rendered":"https:\/\/conscia.com\/uk\/?page_id=2289"},"modified":"2025-09-29T15:36:13","modified_gmt":"2025-09-29T14:36:13","slug":"service-driven","status":"publish","type":"page","link":"https:\/\/conscia.com\/uk\/offerings\/collaboration\/service-driven\/","title":{"rendered":"Service-driven"},"content":{"rendered":"\n
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Service-driven<\/h1>\n\n\n\n

We make sure you staff focus on the job in hand, rather than technology workarounds.<\/p>\n\n\n\n

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Speak to an expert<\/a><\/div>\n\n\n<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<\/div>\n\t<\/section>\n\n\n\n
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Maximise client value while reducing cost to serve<\/strong><\/h2>\n\n\n\n

Within any sector, we know how much value can be created through successful engagements, but also how much stress can be caused by unsuccessful ones. Whether it\u2019s a crisis line, clearing, or general helpdesk, the aspiration of delivering exceptional service is often challenged when managing high volumes of inbound and outbound communication. Having a robust and scalable solution is essential to your success. <\/p>\n\n\n\n

Our engagement starts by taking the time to understand your current conversations \u2013 when they happen, where they take place, and how effective your systems are at facilitating them. Then, we focus on the aspiration. What experience do you want to create for those you serve? What outcomes do these interactions need to drive? How much time do you have to allocate to administration? <\/p>\n\n\n\n

The solutions we build are tailored exclusively to you. Working within your existing processes, we make sure you staff focus on the job in hand, rather than technology work arounds. Designing technology to support their workflows, rather than change them.  <\/p>\n<\/div>

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Key topics we cover<\/p>\n\t\t<\/div>\n\t\t

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We use AI to empower your people, not replace them. Whether it\u2019s reducing the need for manual data capture, completing routine tasks to reduce call volumes, or analysing calls to determine sentiment, our approach to AI ensures your staff can focus on the things that matter.  <\/p>\n\n\n\t<\/div>\n<\/div>\n\n\n

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Voice isn\u2019t going away, but social and digital platforms are rising fast. The key isn\u2019t to replace one with the other, it\u2019s to connect them. We help you integrate new channels into your existing workflows, so you can grow your reach without growing your workload. <\/p>\n\n\n\t<\/div>\n<\/div>\n\n\n

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To stay ahead of poor customer satisfaction, you need real-time insight into trends and weak points. Our solutions surface the right data at the right time, so you can act quickly and keep satisfaction high. Contact centres are unpredictable, but your decisions shouldn\u2019t be.  <\/p>\n\n\n\t<\/div>\n<\/div>\n\n\t<\/div>\n<\/section>\n\n\t<\/div>\n<\/section><\/div>\n\n\n\n

Blogs<\/strong><\/h3>\n\n\n\n
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Blog<\/p>\n\t\t\t\t\t

May 27, 2025<\/p>\n\t\t\t<\/div>\n\t\t\t

\n\t\t\tWith demand for mental health services higher than ever, digital transcription services can help (\u2026)\t\t<\/h6>\n\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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May 27, 2025<\/p>\n\t\t\t<\/div>\n\t\t\t

\n\t\t\tNHS trusts face a significant challenge in delivering efficient, accessible patient communication(\u2026)\t\t<\/h6>\n\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\tCollaboration\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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Blog<\/p>\n\t\t\t\t\t

April 2, 2025<\/p>\n\t\t\t<\/div>\n\t\t\t

\n\t\t\tClearing represents a high-pressure period for staff and students \u2013 it\u2019s never too early to start(\u2026)\t\t<\/h6>\n\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\tCollaboration\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\tNetworking\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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August 19, 2024<\/p>\n\t\t\t<\/div>\n\t\t\t

\n\t\t\tNavigating clearing: the crucial role of IT infrastructure in universities\t\t<\/h6>\n\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\tCollaboration\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\tNetworking\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\tSmart Workspace\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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Blog<\/p>\n\t\t\t\t\t

May 22, 2024<\/p>\n\t\t\t<\/div>\n\t\t\t

\n\t\t\tInvesting in sustainable infrastructure for the future of digital transformation\t\t<\/h6>\n\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\tCollaboration\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\tNetworking\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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Blog<\/p>\n\t\t\t\t\t

October 1, 2023<\/p>\n\t\t\t<\/div>\n\t\t\t

\n\t\t\tAvoiding user disenfranchisement in digital transformation\t\t<\/h6>\n\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Blog<\/p>\n\t\t\t\t\t

August 1, 2023<\/p>\n\t\t\t<\/div>\n\t\t\t

\n\t\t\tConscia’s Elena Pudge talks Webex Calling on Cisco Champion podcast\t\t<\/h6>\n\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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November 30, 2022<\/p>\n\t\t\t<\/div>\n\t\t\t

\n\t\t\tHybrid work specialisation\t\t<\/h6>\n\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t
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Case Studies<\/strong><\/h3>\n\n\n\n
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Case<\/p>\n\t\t\t<\/div>\n\t\t\t\t\t

\n\t\t\t\t\tMersey Care \u2013 striving for perfect care, and supporting people in crisis\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tMersey Care NHS Foundation Trust, a leader in mental health services across the North West, has transformed its urgent mental health crisis helpline in partnership with Conscia. Originally fast-tracke…\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t

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Conscia UK<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Case<\/p>\n\t\t\t<\/div>\n\t\t\t\t\t

\n\t\t\t\t\tGlobal connections with Anglo-Eastern\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tAnglo-Eastern, a global leader in ship management with offices across Asia-Pacific, Europe, and the Americas, partnered with Conscia to unify its European telephony systems into a single, cloud-based …\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t

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Conscia UK<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Case<\/p>\n\t\t\t<\/div>\n\t\t\t\t\t

\n\t\t\t\t\tCoventry University \u2013 Moving with the times\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tCoventry University, the fastest growing higher education institution in the UK, serves over 30,000 UK students and 15,500 globally. As a major local employer, it contributes more than \u00a382 million ann…\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t

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Conscia UK<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Case<\/p>\n\t\t\t<\/div>\n\t\t\t\t\t

\n\t\t\t\t\tG7 \u2013 Connecting world leaders in Cornwall\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tAs part of the UK\u2019s 2021 G7 presidency, the summit in Carbis Bay, Cornwall, brought together leaders representing over 60% of the world\u2019s democracies and half of the global economy. With pandemic-rela…\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t

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Conscia UK<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Case<\/p>\n\t\t\t<\/div>\n\t\t\t\t\t

\n\t\t\t\t\tUniting delegates at COP26\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tAt COP26 in Glasgow, delegates from around the world came together to advance the Paris Agreement and UNFCCC goals. Conscia, in partnership with Cisco and Davra, played a key role in making the summit…\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t

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Conscia UK<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t<\/section>\n","protected":false},"excerpt":{"rendered":"

Maximise client value while reducing cost to serve Within any sector, we know how much value can be created through successful engagements, but also how much stress can be caused by unsuccessful ones. Whether it\u2019s a crisis line, clearing, or general helpdesk, the aspiration of delivering exceptional service is often challenged when managing high volumes […]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":685,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"global_solutions":[],"global_partners":[],"global_industries":[],"global_business_outcome":[],"global_types":[],"class_list":["post-2289","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nService-driven - Conscia UK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/conscia.com\/uk\/offerings\/collaboration\/service-driven\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service-driven\" \/>\n<meta property=\"og:description\" content=\"Maximise client value while reducing cost to serve Within any sector, we know how much value can be created through successful engagements, but also how much stress can be caused by unsuccessful ones. 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