{"id":1421,"date":"2025-09-01T13:23:33","date_gmt":"2025-09-01T12:23:33","guid":{"rendered":"https:\/\/conscia.com\/uk\/?post_type=webinar-and-videos&#038;p=1421"},"modified":"2025-11-21T13:27:11","modified_gmt":"2025-11-21T13:27:11","slug":"webinar-revolutionsing-patient-communications","status":"publish","type":"webinar-and-videos","link":"https:\/\/conscia.com\/uk\/videos\/webinar-revolutionsing-patient-communications\/","title":{"rendered":"Webinar &#8211; Revolutionsing patient communications"},"content":{"rendered":"\n<section id=\"block_acf-block-692068ad3619c\" class=\"video-banner \"\n         data-video-id=\"bgfqi8s5i6\">\n\t<div class=\"video-banner__overlay\"\n\t\t >\n\t\t<div class=\"video-banner__overlay-fade\">\n\t\t\t\n\n<h3 class=\"wp-block-heading has-white-color has-text-color spacing-after--4\" id=\"h-\"><\/h3>\n\n\n\n<p class=\"has-white-color has-text-color spacing-after--4 wp-block-paragraph\"><\/p>\n\n\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/bgfqi8s5i6.jsonp\" async><\/script>\n\t\t<script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script>\n\t\t<div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\">\n\t\t\t<div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\">\n\t\t\t\t<div class=\"wistia_embed wistia_async_bgfqi8s5i6 seo=false videoFoam=true\"\n\t\t\t\t     style=\"height:100%;position:relative;width:100%\">\n\t\t\t\t\t<div class=\"wistia_swatch\"\n\t\t\t\t\t     style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%;\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/bgfqi8s5i6\/swatch\"\n\t\t\t\t\t\t     style=\"filter:blur(5px);height:100%;object-fit:contain;width:100%;\" alt=\"\"\n\t\t\t\t\t\t     aria-hidden=\"true\"\n\t\t\t\t\t\t     onload=\"this.parentNode.style.opacity=1;\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/section>\n\n\n<h4 class=\"wp-block-heading  spacing-after--4 spacing-before--0\" id=\"h-speakers\"><strong>Speakers:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list  spacing-after--6\">\n<li><strong>Luke Percy<\/strong>, Sales Manager \u2013 Healthcare &amp; Government, Conscia<\/li>\n\n\n\n<li><strong>Joseph Pratton<\/strong>, Contact Centre Specialist, Cisco<\/li>\n\n\n\n<li><strong>Elena Pudge<\/strong>, Principal Solutions Consultant &#8211; Collaboration &amp; Workplace, Conscia<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading  spacing-before--0\" id=\"h-key-topics\"><strong>Key Topics:<\/strong><\/h4>\n\n\n\n<ol class=\"wp-block-list  spacing-after--3\">\n<li class=\" spacing-after--2\"><strong>Patient-Centric Approach<\/strong>:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list  spacing-after--7\">\n<li class=\" spacing-before--0\">Addressing frustrations faced by patients due to inconsistent communication, missed appointments, and unclear guidance.<\/li>\n\n\n\n<li>Real-life examples of patient challenges, including managing appointments across multiple conditions and locations.<\/li>\n<\/ul>\n\n\n\n<ol start=\"2\" class=\"wp-block-list  spacing-after--4\">\n<li class=\" spacing-after--0\"><strong>Technological Innovations in Contact Centres<\/strong>:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list  spacing-after--7\">\n<li class=\" spacing-before--0\"><strong>Proactive Communication<\/strong>: Automated appointment reminders, rescheduling options, and self-service capabilities reduce the need for human intervention.<\/li>\n\n\n\n<li><strong>AI Integration<\/strong>: Examples of AI agents supporting patients with appointment changes, answering queries, and escalating complex cases to human agents seamlessly.<\/li>\n\n\n\n<li><strong>Live Trial Results<\/strong>: 43% increase in calls handled and 22% improvement in calls answered within 60 seconds. Post-call wrap-up work for clinical staff reduced by 41%.<\/li>\n<\/ul>\n\n\n\n<ol start=\"3\" class=\"wp-block-list  spacing-after--4\">\n<li><strong>Cisco Webex Contact Centre<\/strong>:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list  spacing-after--7\">\n<li>Cloud-based, UK-hosted platform with robust data protection.<\/li>\n\n\n\n<li>Integration with NHS systems such as EPR and NHS App for consistent, secure communication.<\/li>\n\n\n\n<li>Use case example: Location services integrated with What3Words for accurate patient assistance.<\/li>\n<\/ul>\n\n\n\n<ol start=\"4\" class=\"wp-block-list  spacing-after--4\">\n<li><strong>AI in Healthcare<\/strong>:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list  spacing-after--7\">\n<li>Opportunities: Enhancing patient journeys, automating routine tasks, and improving communication efficiency.<\/li>\n\n\n\n<li>Challenges: Addressing apprehensions around ethics, security, governance, and user experience. Cisco\u2019s responsible AI framework ensures safe deployment.<\/li>\n\n\n\n<li>Practical use cases: Automating HR queries, IT helpdesk tasks, and patient complaints handling.<\/li>\n<\/ul>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li><strong>Beyond Contact Centres<\/strong>:<\/li>\n<\/ol>\n\n\n\n<p class=\" wp-block-paragraph\">ITGL\u2019s work on additional solutions, such as location services for equipment tracking and cybersecurity alignment, to further benefit NHS Trusts.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This webinar, part of ITGL\u2019s ongoing series following our podcast and blog, delves into the benefits of leveraging contact centre operations in the healthcare sector. Presented in collaboration with Cisco, the session highlights how technology can improve patient experiences, optimise clinical workflows, and reduce operational burdens on healthcare staff.<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"global_solutions":[],"global_partners":[],"global_industries":[],"global_business_outcome":[],"global_types":[],"class_list":["post-1421","webinar-and-videos","type-webinar-and-videos","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Webinar - Revolutionsing patient communications - Conscia UK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/conscia.com\/uk\/videos\/webinar-revolutionsing-patient-communications\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webinar - Revolutionsing patient communications\" \/>\n<meta property=\"og:description\" content=\"This webinar, part of ITGL\u2019s ongoing series following our podcast and blog, delves into the benefits of leveraging contact centre operations in the healthcare sector. 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