Managed services & support
Sleep well knowing your systems are protected 24/7 – with experts proactively managing risks
Support that’s tailored to you
When it comes to support, we don’t dictate which services you receive by locking them behind rigid service tiers. Instead, we take the time to understand what it is you need, and build a support model around you. It all starts with a conversation about accountability.
For those who have the time, the resource, the knowledge, and the inclination, accountability for support can be largely retained in-house, with Conscia providing a service desk for incident management and hardware replacement.
For those who don’t, Conscia offers a variety of enhancements that align not only with the about of accountability you want to retain, but also with how much capacity you have to actually retain it. Our offerings are not fixed bundles, but a flexible scale of accountability that moves from shared support to a fully managed service, allowing you to select the level that best meets your needs.
The technology you purchase should move you closer to your goals, not be a barrier to achieving them.
You decide who is responsible for making that happen.
Service components
Alongside our scale of accountability sits a defined set of nine core service components, which form the foundation of our service conversations. As you move up the scale of accountability, the number of service components you receive increases – as does the level of responsibility Conscia assumes within them.
Incident management
Analysing and resolving incidents to restore normal service operation as quickly as possible, minimise downtime, maintain service quality, and improve client satisfaction.
Hardware replacement
Covering hardware for repairs, replacements, and maintenance, minimising the risk of downtime and ensuring that the equipment remains functional and reliable.
Software updates
Access to software upgrades underpinned by vendor agreement, making sure the services provided are kept up to date, and as robust as possible.
Proactive support
Event management through continuous tracking of key performance metrics, system health indicators, and usage patterns, in addition to configuration, log, and certificate management.
24×7 response
Continuous technical assistance outside standard business hours, providing expert support that works to your needs, not the clock.
Service management
Monthly, quarterly, or bi-annual reviews and reports to make sure that services continue to meet agreed service levels, support business outcomes, and provide a collaborative forum for improvement and planning.
Change management
A process responsible for controlling the lifecycle of changes to enable beneficial alterations to be made with the minimum disruption to the service, or to your experience.
Service requests
Requests for modifications or updates to a client’s infrastructure, managed with meticulous attention to detail, minimal disruption to operations, and a focus on optimising performance and productivity.
From insurance to assurance
Regardless of where you land on our scale of accountability, our goal is the same: to build a long-term, meaningful relationship. Working as part of your team, we enhance and strengthen the capabilities you already have – without taking away control.
Too often, services are bought like an insurance policy: something that sits in the background until systems break. That can be reassuring, but it doesn’t do much to drive real progress. We believe you deserve more, and when you entrust Conscia with your support, we put those beliefs into action.
Beyond staying connected, reliable infrastructure is what enables people to do their jobs effectively. Your technology exists to serve a purpose. We provide confidence in the tools and systems upon which you rely, so that you can focus on what matters most.
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Managed services & support
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