Workplace Intelligence managed service
The Conscia service wrap
Delivering successful workplace outcomes requires more than technology alone. While platforms, sensors, and data provide the foundation, meaningful operational improvements come from combining that technology with the right expertise, governance, and ongoing engagement.
The Conscia service wrap is designed to ensure the solution continues to deliver value long after deployment, combining technical capability with accountable service delivery, proactive support, and strategic guidance focused on measurable outcomes.
Installation and onboarding
Installation and onboarding ensures the hardware and platform are deployed efficiently, and configured to meet the client’s operational requirements.
- Sensor mounting and commissioning
- Service onboarding, including handover and operating guidance
- Platform configuration and user access setup
- Dashboard creation and initial reporting views
Ongoing maintenance and support
Ongoing maintenance and support ensures the environment remains operational, secure, and fully supported throughout the service lifecycle.
- Single point of contact for incidents
- Remote diagnostics to identify and resolve issues quickly where possible
- Replacement parts provided when required
- On-site engineering support for remediation where necessary
Proactive monitoring
Using data gathered across the platform, Conscia proactively monitors the health and performance of connected systems, sensors, and services.
- Configuring intelligent alerts to identify issues early, before they impact users or operations
- Maintaining service continuity by enabling faster diagnosis and resolution
- Supporting a proactive operational model, reducing reliance on reactive fault response
Service management
Conscia’s service management approach combines operational data with expert insight to maximise long-term value from the platform and drive continuous improvement.
- Quarterly service reviews that are forward-looking and outcome-focused
- Use of platform data to identify trends and performance insights
- Contextual recommendations to improve operational efficiency and user experience
- A collaborative partnership model aligned to measurable business outcomes