Collaboration matters
We design and run and secure collaboration solutions – powering conversations that move communities forward.
Secure collaboration is often treated as a commodity – something functional but easily overlooked. Yet it remains one of the most critical parts of any organisation’s infrastructure. The way we communicate has a direct impact on the outcomes we achieve. When conversations are seamless, secure, and easy, progress happens. When they’re disrupted, difficult, or vulnerable, things quickly stall.
It matters for both internal and external communication. The conversations you have with your students, patients, or clients will naturally shape their perception of your organisation. And then there are the conversations you’re missing entirely. If you’re not present on the channels people use most, many will simply choose not to engage.
This is why we continue to include collaboration as a core component of our portfolio. For many of our clients, communication is something they offer 24 hours a day, and failure to respond effectively can not only result in a financial loss, but can have a life-changing impact upon individuals in the community they serve.
At Conscia, we design and run secure collaboration solutions built around these communities.
Understanding the impact that communication has is essential in order to design the solution you need. Instead of leading with products, we typically engage with our clients based on one of the following conversations:
Service-driven
Whether it’s clearing, a crisis line, or general contact centre services, when our clients engage with a high volume of inbound/outbound communication, having a robust, scalable solution is essential. These conversations focus on driving up the value to your clients/community, whilst also keeping down the costs involved.
User-driven
Day-to-day communication is just as important as high-volume service channels. We discuss how we can keep your employees engaged, regardless of their location, device, or the purpose of their interaction. We also think about how these internal conversations shape outcomes for your clients/communities, and how we can minimise the impact felt by IT teams when facilitating these engagements.
Workplace-driven
In these conversations, we focus on the physical environment – whether it’s encouraging people back into the workplace, helping them be more effective at home, managing space utilisation, or designing purpose-built spaces that address particular needs. Collaboration is visible, and experience matters.
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