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Business Collaboration Solutions

Accelerate teamwork and create more meaningful customer experiences.

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Conscia is the foremost Irish UC specialist.

Conscia Ireland has been an industry leader in Unified Communications/ Collaboration for over a decade. Our dedicated contact centre development team has been delivering large-scale contact centre projects across all major industries and Government Bodies.

We are a Cisco Master Collaboration Partner and regularly work on projects across the globe delivering work class results.

With 51,000 people in the stadium, the demand on the network is such that it’s critical our infrastructure works when we need it to work and it has to be reliable, redundant and available.

Vincent Naughton

Head of IT, Aviva Stadium

It’s the fact that on a sunny day, you can choose to sit outside and work outside. It has revolutionised the campus. It has made every outdoor area of the campus a viable classroom. You can walk from one side of the campus to the other and not drop a Microsoft Teams call. It’s just completely changed the student experience for the better.

Peter Gaughran

Senior Infrastructure Specialist, Maynooth University

600 seats typically means 600 laptops, 600 smart watches and 600 phones; anything up to 1,800 devices connecting to that same segment of the wireless network at any one time. Within a few days of deploying the PoC, it was clear that the network was performing much better than I had expected. It was obvious we had found our solution, and we decided to migrate the rest of the campus as soon as we could.

Kevin Brew

Senior Network Architect at RCSI

The ICT network is a critical component to the vessel’s operation. Performance and reliability are key requirements for us. You simply can’t afford to have issues when hundreds of miles offshore. Ease of management is also critical for us. We do not have dedicated network engineers on the crew. Thus, monitoring must be on point and maintenance straightforward.

Keith Manson

IT Operations and Systems Manager, Marine Institute

There’s nothing more frustrating for students than when Wi-Fi drops. Here, it just works. It’s like switching on the lights. We know that students will probably spend more time at their desks here rather than on campus this year, but capacity isn’t an issue for us.

Susan Clancy

General Manager, Goldcrest Village at Campus Living

Our collaboration solutions

Accelerate teamwork and create more meaningful customer experiences.

Unified Communications

People work together in different ways. They utilise a wide range of collaboration tools, including IP telephony for voice calling, web and video conferencing, voicemail, mobility, desktop sharing, instant messaging, and presence, among others. Unified communications (UC) solutions integrate these tools, providing seamless user experiences that enable people to work together more effectively. Anywhere, on any device.

They bring real-time communication from your phone system and conferencing solutions together with messaging and chat, and integrate with everyday business applications using APIs. UC solutions are available as on-premises software, partner-hosted solutions, or as a service (UCaaS) from cloud providers.

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Conferencing

The modern workplace consists of geographically dispersed colleagues and teams eager to optimise their day-to-day interactions. This is vital in a corporate world that depends on teamwork and collaboration to make the next big whatever a reality. For some companies, this means adopting collaboration solutions, such as video conferencing. Video conferencing is a subset of web calling technology, a collaboration solution that enables users to place calls via an internet browser, desktop, mobile, or video device.

Users can transmit live video during a video conference to provide much-needed visual interactions with colleagues, benefiting users at all levels of an organisation and across all departments.

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Contact centre

What used to be known as a call centre – where agents either made or accepted customer calls – has today evolved to include interacting with customers when, where, and how they choose. From phone to chat to social media and other channels, the contact centre is being shaped by digital innovation and customer demand.

And businesses must evolve or be left in the analogue age battling for customer retention.

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Cloud-hosted voice solutions

Hosted VoIP can utilise IP phones or softphones to deliver telephony functionality to users. Soft phones are included in the monthly user charge. IP Phones may be purchased outright or paid for monthly, depending on client requirements.

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Cisco Webex

Each month, 130 million professionals rely on Webex to connect, collaborate, and move projects forward more quickly. And teams can work with anyone from a browser, mobile, or video device.

Webex Meetings offers integrated audio, video, and content sharing with highly secure web meetings from the Cisco Webex cloud.

Benefits of Cisco Webex

Simplicity from any device

Schedule and start web meetings from your browser, desktop/mobile app, or video device. Exceptional audio, video, and content sharing, including from digital white boards.

No downloads or plug-ins. Just one big green button to push to easily start your meeting.

Award-winning, reliable video

Build relationships and trust with lifelike video. Learn more about meeting participants with People Insights for Webex Meetings.

Ensure fast and reliable video anywhere you are with the help of our global data centers.

Industry-leading security

Lock your personal room and keep your discussions protected end-to-end. Industry-leading, multi-layer security gives you peace of mind without compromising user experience.

Meet with intelligence

Your Webex Meetings mobile app automatically connects to your video device when you enter the room so you can join your virtual meetings in a snap.

Experience fewer interruptions with background noise detection and mute suggestion. Share wirelessly from your desktop app. After the meeting, automatically receive recording transcriptions.

The leader in contact centre innovation in ireland

Our in-house Contact Centre Development Team provides us with the capabilities to customise solutions to individual customer needs. We have been pioneering Digital Transformation within Contact Centres for over 20 years, providing solutions including the first voice-enabled IVR in the country back in 2004.

Our Team has extensive experience in building intuitive, easy to use self-service IVRs that integrate with back-end systems.

Our goal is to help your customers interact with the Contact Centre using the latest Machine Learning (ML) and Artificial Intelligence (AI) technologies.

Our experienced developers and automation experts will work with each business unit to identify areas where ML and AI can be introduced and provide advice on how to get the most value from their Contact Centre.

Messaging and Artificial Intelligence

Conscia has developed a messaging and chatbot API designed to route social media messages (WhatsApp, Facebook, Twitter, SMS) to the agent using the same routing decisions across all channels. This service allows chatbots to help solve customer queries, allowing for an escalation to an agent.

Insights and Analytics

Each business unit within an organisation will often have different reporting requirements. Our dedicated reporting analysts will design and implement reporting solutions to meet all your of business needs.

Customer Call backs

When a Contact Centre is experiencing a high volume of calls, Conscia can provide call back applications that allow callers to hang up while keeping their place in the queue. The system will then call the customer back when their call reaches the top of the queue.

Workforce Management

Ensuring you have the correct staff levels to meet customer demands is often a challenge. Our workforce management applications will help your business schedule staff based on historical data from your contact centre. Our reporting experts can provide bespoke data feeds for WFM where required.

Success stories

Collaboration Hybrid cloud

Case

Galway Simon Community energised with Webex collaboration

Galway Simon Community, a well-known nonprofit in the Irish city of Galway, decided to take their collaboration to the cloud during the events of 2020—embarking on a technology transformation they’ll …

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