Business Collaboration Solutions
Accelerate teamwork and create more meaningful customer experiences.
Conscia is the foremost Irish UC specialist.
Conscia Ireland has been an industry leader in Unified Communications/ Collaboration for over a decade. Our dedicated contact centre development team has been delivering large-scale contact centre projects across all major industries and Government Bodies.
We are a Cisco Master Collaboration Partner and regularly work on projects across the globe delivering work class results.


Cisco Webex
Each month, 130 million professionals rely on Webex to connect, collaborate, and move projects forward more quickly. And teams can work with anyone from a browser, mobile, or video device.
Webex Meetings offers integrated audio, video, and content sharing with highly secure web meetings from the Cisco Webex cloud.
Benefits of Cisco Webex
Simplicity from any device
Schedule and start web meetings from your browser, desktop/mobile app, or video device. Exceptional audio, video, and content sharing, including from digital white boards.
No downloads or plug-ins. Just one big green button to push to easily start your meeting.
Award-winning, reliable video
Build relationships and trust with lifelike video. Learn more about meeting participants with People Insights for Webex Meetings.
Ensure fast and reliable video anywhere you are with the help of our global data centers.
Industry-leading security
Lock your personal room and keep your discussions protected end-to-end. Industry-leading, multi-layer security gives you peace of mind without compromising user experience.
Meet with intelligence
Your Webex Meetings mobile app automatically connects to your video device when you enter the room so you can join your virtual meetings in a snap.
Experience fewer interruptions with background noise detection and mute suggestion. Share wirelessly from your desktop app. After the meeting, automatically receive recording transcriptions.
The leader in contact centre innovation in ireland
Our in-house Contact Centre Development Team provides us with the capabilities to customise solutions to individual customer needs. We have been pioneering Digital Transformation within Contact Centres for over 20 years, providing solutions including the first voice-enabled IVR in the country back in 2004.
Our Team has extensive experience in building intuitive, easy to use self-service IVRs that integrate with back-end systems.
Our goal is to help your customers interact with the Contact Centre using the latest Machine Learning (ML) and Artificial Intelligence (AI) technologies.
Our experienced developers and automation experts will work with each business unit to identify areas where ML and AI can be introduced and provide advice on how to get the most value from their Contact Centre.

Messaging and Artificial Intelligence
Conscia has developed a messaging and chatbot API designed to route social media messages (WhatsApp, Facebook, Twitter, SMS) to the agent using the same routing decisions across all channels. This service allows chatbots to help solve customer queries, allowing for an escalation to an agent.
Insights and Analytics
Each business unit within an organisation will often have different reporting requirements. Our dedicated reporting analysts will design and implement reporting solutions to meet all your of business needs.
Customer Call backs
When a Contact Centre is experiencing a high volume of calls, Conscia can provide call back applications that allow callers to hang up while keeping their place in the queue. The system will then call the customer back when their call reaches the top of the queue.
Workforce Management
Ensuring you have the correct staff levels to meet customer demands is often a challenge. Our workforce management applications will help your business schedule staff based on historical data from your contact centre. Our reporting experts can provide bespoke data feeds for WFM where required.