Support and Maintenance Services
There when you need us
In the modern enterprise, IT systems are the lifeblood of the organisation. When problems arise, it is critical that competent personnel are available to resolve them quickly.
Conscia offers maintenance contracts, with an agreed SLA, on all systems we supply. We operate a 24/7/365 helpdesk, staffed by qualified engineers, with comprehensive incident management and escalation procedures.
We offer maintenance on all the systems we sell, including:
- Routers & switches
- Wireless networking
- IP telephony & conferencing systems
- Contact centre & IVR systems
- Data-centre & storage infrastructure
- Security appliances
Other Conscia services
Contract staff
We provide on-site contract engineers for specialised systems, giving you access to niche expertise without the need to recruit or maintain in-house skills. Available skills include:
Draw Down Days
For clients with unpredictable needs for consultancy, administration, or system enhancements, we offer open-ended draw-down contracts for flexible support.
Onsite Engineering
On-site engineering is at the core of our service delivery. Every day, your highly qualified engineers are hard at work on client sites, ensuring your systems are configured optimally.
Project Management Services
Our project management team employs the PRINCE2 methodology to ensure effective planning and delivery of large IT projects.
Solution Design
Our in-house, award-winning development and design team have developed solutions across various disciplines.