Case

World-first collaboration with Bath Spa University

Bath Spa University, renowned for its beautiful campus and creative academic offering, partnered with Conscia to drive digital transformation and enhance the student experience. With the rollout of Cisco Webex and the world's first deployment of Wi-Fi 6E Catalyst 9136 APs, the university created a flexible, secure, and collaborative digital environment. Conscia’s support ensured a smooth transition, empowering students and staff to connect and learn from anywhere on campus. The project has laid the foundation for long-term innovation, including a new admissions call centre solution expected to boost enrolment by up to 15%.

Bath Spa University boasts a stunning campus, featuring a castle, a historic manor house, and a picturesque lake designed by the legendary landscaper Lancelot ‘Capability’ Brown. With an offering of foundation and undergraduate degrees, as well as postgraduate study and research opportunities, across a wide range of subjects including the arts, sciences, education, social sciences, and business, the university provides a unique and inspiring environment for its 9,000 students.

While the physical space has always been a significant part of the Bath Spa experience, the university recognised the importance of leveraging digital transformation and collaboration technology to enhance the learner experience. To achieve this vision, Conscia partnered with Bath Spa University to turn it into a reality.

The Challenge

• Like many universities before the pandemic, Bath Spa University focused on classroom-based learning rather than digital options. Internal communications were also heavily analogue, with face-to-face meetings or traditional telephony desk phones. Neither staff nor students had easy access to group messaging or video conferencing, which would bring greater efficiency and inclusivity to the university experience.
• Existing video conferencing equipment was used infrequently, usually for interviews or for remote guest speakers. The equipment was based in specific rooms, which limited access and put pressure on particular spaces within the campus.
• An outdated network was not equipped for modern campus life, with a mixture of corporate devices alongside a BYOD policy. BYOD in particular posed a significant security risk to the University’s systems, which were not easy to update, segregate, and secure.
• Although plans to update the network and introduce more collaboration technology were already underway at the outbreak of the pandemic, the University needed to act quickly when forced into lockdown and face-to-face learning could not take place.
• On returning to campus, the University needed to ensure that their network was able to cope with the increased traffic created by the new mix of flexible learning arrangements.

Outcomes

• Deploying Cisco Webex has allowed video conferences to be held anywhere, including staff offices and other rooms that previously did not have this capability. The University now has a space for students and academics to liaise and collaborate with faculty—and for staff and faculty to collaborate with each other—wherever they are.
• Conscia provided training and support for staff as they returned to the campus. This ensured they were quickly able to make full use of the new tools at their disposal.
• With Cisco Umbrella providing DNS-level security, University staff have been able to set up alerts and policies to block threats. Meanwhile, management of student-level alerts allows the University to balance student rights to privacy and freedom to explore, with critical safeguarding policies. Monitoring student activity will also ensure that wellbeing staff can act quickly if needed.
• Bath Spa University was the first in the world to utilise the Catalyst 9136 Wi-Fi 6E AP for their wired and wireless architecture. Suited to high-density environments, the Wi-Fi 6E solution provides the power and reliability to deliver immersive experiences from anywhere on the campus network.
• The University is looking to realise further value from their investments with Conscia’s advice and support. For example, a Webex call centre solution has been planned to assist with admissions for the upcoming academic year, and is predicted to help increase enrolment by 10-15%.

Solutions and services

• Catalyst 9000 switches
• Cisco Webex
• Cisco Umbrella
• Cisco Catalyst 9136 series Wi-Fi 6E access points
• Catalyst 9800 wireless controllers

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