Collaboration

19 results

Collaboration Networking Operational Technology Security Smart Workspace

Events 24/11/2026

Jisc Security Conference 2026

The Jisc Security Conference brings together cyber security leaders and IT professionals from across education and research to explore the evolving threat landscape. This year’s event focuses on resilience, secure infrastructure and collaboration, with sessions covering emerging threats, identity protection, cloud security, governance and building stronger cyber defences.
Collaboration

Cases

Mersey Care – striving for perfect care, and supporting people in crisis

Mersey Care NHS Foundation Trust, a leader in mental health services across the North West, has transformed its urgent mental health crisis helpline in partnership with Conscia. Originally fast-tracked in response to the COVID-19 pandemic, the helpline now supports over 14,000 contacts each month—up from 3,500 in 2020. With the integration of Cisco Webex Contact Center and Calabrio Workforce Optimization, Mersey Care has built a future-proof solution that improves response times, enhances staff wellbeing, and ensures patients in crisis get the right care, fast. Advanced analytics now help optimise workflows, reduce clinician burnout, and identify training needs—enabling Mersey Care to reinvest valuable time into delivering exceptional mental health support at scale.
Collaboration Networking

Videos 28/07/2025

Episode 07 - How technology is transforming NHS call centres

In this episode, Elena, our Collaboration Practice Lead, is joined Jason Newbury-Smith and Joe Pratten to explore how healthcare clinicians are regularly tasked with engaging in patient conversions on some of the most serious and challenging topics, multiple times a day. Our latest podcast focuses on healthcare call centres, and discusses how Cisco Contact Center can be used to track staff welfare in real time, helping to ensure that both staff members and patients get the support and care they need, when they need it.
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Collaboration

Blogs 27/05/2025

With demand for mental health services higher than ever, digital transcription services can help the NHS streamline processes

Digital transcription services convert spoken audio (meetings, calls, interviews) into structured written text using AI or human processing. They streamline business processes by improving documentation speed, reducing manual effort, and making organisational knowledge easier to search and reuse.
Collaboration

Blogs 27/05/2025

NHS trusts face a significant challenge in delivering efficient, accessible patient communication – but there are concrete actions that can be taken

Effective communication between patients and clinical staff is crucial for timely, accurate care. NHS trusts face rising demand amid budget constraints and staffing shortages, causing delays and staff burnout. New technologies offer solutions but require proper training and support to realize benefits. Cloud-based contact centres provide scalable, flexible platforms that adapt to evolving needs. AI tools can assist by automating note-taking and monitoring clinician wellbeing, while digital self-service options reduce staff workload and improve patient experience. Successful healthcare technology deployment requires ongoing collaboration, tailored solutions, and a focus on supporting—not replacing—clinical staff to enhance patient outcomes and operational efficiency.
Collaboration

Blogs 02/04/2025

Clearing represents a high-pressure period for staff and students – it’s never too early to start preparing

Receiving A-level results is nerve-wracking for all students, but for those entering university clearing, the pressure intensifies. These students must quickly navigate a complex system, competing for limited places amid thousands of others doing the same. Universities face huge call volumes during clearing, risking lost prospects if overwhelmed. To adapt, institutions are embracing digital channels like WhatsApp via solutions such as Webex Contact Center, offering low-pressure, efficient communication alternatives preferred by today’s students. Combining traditional calls with digital messaging improves response times and handles record enquiry volumes, while flexible licensing and early tech partnerships ensure smooth, scalable clearing operations year after year.
Collaboration Networking

Blogs 19/08/2024

Navigating clearing: the crucial role of IT infrastructure in universities

Clearing is a critical period for universities and students alike. For students, it’s a time of important decisions—confirming offers or exploring new options. For universities, it’s the final opportunity to fill courses before the academic year begins. Successful Clearing relies on robust, flexible IT systems that handle surges in applications and communications seamlessly. At Conscia, we support institutions with tailored managed services, proactive cybersecurity, and on-site expertise during this high-pressure time. Our hands-on approach ensures smooth operations, empowering universities to deliver a positive, stress-free experience for students and staff during Clearing and beyond.
Collaboration Networking Smart Workspace

Blogs 22/05/2024

Investing in sustainable infrastructure for the future of digital transformation

Digital transformation in education is no longer novel—it’s essential. But as institutions move forward, the challenge lies in making this transformation sustainable. In his UCISA blog series, Simon Furber explores how to balance innovation with long-term viability. He argues that true sustainability begins with future-proof infrastructure—one that supports operational efficiency, flexibility, and green goals. Investment in scalable, efficient architecture not only enhances teaching, learning, and cybersecurity but also helps institutions remain resilient amid financial and environmental uncertainty. With the right strategy and partnerships, universities can build digital foundations that benefit everyone, long into the future.
Collaboration Networking

Blogs 01/10/2023

Avoiding user disenfranchisement in digital transformation

True digital transformation in education must be inclusive. At ITGL, we’ve seen firsthand how even small tech changes can unintentionally exclude users—particularly those with limited digital literacy. That’s why we champion thoughtful, user-led implementation. Our work with Coventry University shows the power of meeting users where they are: by integrating WhatsApp into their Webex platform, they made Clearing more accessible and less stressful, leading to their highest number of conversations in five years. Digital change should never leave anyone behind—it must empower all users. At ITGL, we ensure transformation is built around people, not just platforms.
Collaboration

Blogs 01/08/2023

Conscia's Elena Pudge talks Webex Calling on Cisco Champion podcast

Collaboration Specialist Elena Pudge recently represented Conscia on the Cisco Champion Radio podcast to discuss Webex Calling—Cisco’s enterprise-grade phone system widely used by public sector clients like NHS Trusts and universities. The episode, along with the full podcast archive, is available on SoundCloud. Cisco Champion Radio features unscripted conversations with industry experts on Cisco solutions and trends. Conscia frequently appears on the show thanks to five team members—including Elena—holding Cisco Champion status, a recognition given to vetted advocates who engage closely with Cisco, access early product trials, and provide valuable feedback.
Collaboration

Cases

Global connections with Anglo-Eastern

Anglo-Eastern, a global leader in ship management with offices across Asia-Pacific, Europe, and the Americas, partnered with Conscia to unify its European telephony systems into a single, cloud-based platform. This transformation enables centralized management via Webex Control Hub, supports local PSTN connections to reduce costs, and enhances global communication through the Webex Application. The solution seamlessly integrates with existing Cisco technologies, fostering a more inclusive and efficient work culture. Graeme Beer, IT Manager Europe, praises the flexibility of Webex Calling, highlighting its role as the next generation of IPT that empowers teams worldwide.
Collaboration

Cases

Coventry University – Moving with the times

Coventry University, the fastest growing higher education institution in the UK, serves over 30,000 UK students and 15,500 globally. As a major local employer, it contributes more than £82 million annually to the UK economy, nearly half retained in Coventry. To improve student Clearing communications, Conscia and Cisco implemented Webex Connect within a tight two-week deadline, enabling efficient WhatsApp messaging for prospective students. Over five days, 10 agents managed thousands of messages through a single platform, significantly enhancing responsiveness and reducing wait times. Positive feedback has led the university to explore expanding this service across other teams and communication channels.
Collaboration

Cases

G7 – Connecting world leaders in Cornwall

As part of the UK’s 2021 G7 presidency, the summit in Carbis Bay, Cornwall, brought together leaders representing over 60% of the world’s democracies and half of the global economy. With pandemic-related travel restrictions, remote participation was essential. Conscia, working alongside lead partner Identity, provided the technological consultancy and solutions to ensure seamless hybrid collaboration. The summit required secure, multi-language interpretation, remote voting, and flawless execution under tight timelines. Conscia’s team supported months of testing, on-site technical moderation, and customised, branded Webex sessions. Over four days, 283 secure sessions enabled G7 leaders, guests, and media to collaborate effectively, with fail-safe backups ensuring meeting resilience. Grant O’Brien of the U.S. EPA praised Conscia’s “above and beyond support,” highlighting the team’s vital role in delivering a smooth, secure, and inclusive summit experience. Solutions used included Cisco Webex and Davra’s Webex Legislate.
Collaboration

Cases

Uniting delegates at COP26

At COP26 in Glasgow, delegates from around the world came together to advance the Paris Agreement and UNFCCC goals. Conscia, in partnership with Cisco and Davra, played a key role in making the summit one of the most inclusive to date—despite ongoing travel challenges. Neil Pemberton, UK Country Manager at Conscia, said, “We’re proud of our team’s dedication in creating seamless engagement, enabling secure, reliable collaboration between on-site and remote delegates.” Key outcomes included connecting over 30,000 delegates via a customised Cisco Webex platform, facilitating more than 3,000 meetings over twelve days, and delivering 400 hours of training and support to ensure smooth operations. This vital collaboration technology helped policymakers focus on climate action without tech distractions.
Collaboration

Blogs 30/11/2022

Hybrid work specialisation

ITGL is proud to be the first—and currently only—UK partner awarded Cisco’s Hybrid Work from Office specialisation, recognising our expertise in evolving traditional work models. We uniquely demonstrate how our solutions enable secure, flexible hybrid work, empowering people to work safely from home, the office, or anywhere else. With UK return-to-office rates stabilising below pre-pandemic levels and many employees still remote, hybrid work is clearly here to stay. ITGL continues to support organisations in enhancing security and collaboration for this new normal, delivering lasting benefits for employees and businesses alike. Contact us at [email protected] to learn more.

Collaboration

Jisc Security Conference 2026

Mersey Care – striving for perfect care, and supporting people in crisis

Episode 07 - How technology is transforming NHS call centres

Collaboration

With demand for mental health services higher than ever, digital transcription services can help the NHS streamline processes

NHS trusts face a significant challenge in delivering efficient, accessible patient communication – but there are concrete actions that can be taken

Clearing represents a high-pressure period for staff and students – it’s never too early to start preparing

Navigating clearing: the crucial role of IT infrastructure in universities

Investing in sustainable infrastructure for the future of digital transformation

Avoiding user disenfranchisement in digital transformation

Conscia's Elena Pudge talks Webex Calling on Cisco Champion podcast

Global connections with Anglo-Eastern

Coventry University – Moving with the times

G7 – Connecting world leaders in Cornwall

Uniting delegates at COP26

Hybrid work specialisation