Case

Global connections with Anglo-Eastern

Anglo-Eastern, a global leader in ship management with offices across Asia-Pacific, Europe, and the Americas, partnered with Conscia to unify its European telephony systems into a single, cloud-based platform. This transformation enables centralized management via Webex Control Hub, supports local PSTN connections to reduce costs, and enhances global communication through the Webex Application. The solution seamlessly integrates with existing Cisco technologies, fostering a more inclusive and efficient work culture. Graeme Beer, IT Manager Europe, praises the flexibility of Webex Calling, highlighting its role as the next generation of IPT that empowers teams worldwide.

2 minutes read

Conscia UK

Keywords

Collaboration

Global connections with Anglo-Eastern – featured image

Anglo-Eastern is a leading global provider of ship management services, with a head office in Hong Kong and over 25 office locations in Asia-Pacific, Europe, and the Americas. The organisation’s European offices had been operating multiple telephony systems, and needed a single platform to bring these sites together with improved communication, inclusivity, and efficiency. Conscia worked with Anglo-Eastern to achieve this with a solution that is enabling them to streamline their operations across the world.

“One thing is for sure, Conscia puts the customer’s needs first! Since our organisation has moved to Webex Calling, we now have the flexibility to take our desk phones with us around the world. It really is the next generation in IPT.”

Graeme Beer, IT Manager Europe, Anglo-Eastern

The challenge

Anglo-Eastern wanted to simplify the management of their European sites through a single platform, preferably using a cloud-based system.
The solution needed to accommodate existing PSTN agreements in-country, and align with prior investments that the Asian head office had made in Cisco on-prem technology.
Flexibility was also a key focus – with minimal on-site IT resources, the European sites needed to be able to be managed remotely, from a central location.

Outcomes

Central management of all sites using the Webex Control Hub, enabling IT services to operate from a single location. The solution has currently been deployed in six European sites, and is soon to be deployed in Canada.
Local PSTN leverage to ensure that each site has its own connectivity, driving down costs and minimising disruption during the migration phase, without compromising on the streamlined experience of the solution.
Improved communication across the world, with the Webex application making it easy for sites to talk to each other.
A fully inclusive culture across all global sites, due to the integration of the European cloud environment into the existing Cisco investments.
Quick resolutions to any support requests through the Conscia support package.

Solutions and services