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The Future of IT End-User Experience: Turning Frustration into Insight with Observability

Home » Recorded webinars » From frustration to satisfaction: The future of IT end-user experience

Every single digital interaction matters – whether it’s a customer looking for information on your website, an employee using internal tools, or an IoT device transmitting data. Poor experiences lead to frustration, inefficiency, and lost revenue.

But how do you identify what truly frustrates your users? Are you measuring what actually matters – or just what’s easiest to track? And most importantly, how can your IT team turn frustration into seamless digital experiences?

In this video, we dive deeper into these questions and share real-world examples.

We will cover:

  • First impressions matter – How a user’s first interaction with IT shapes their entire experience, and how to make it a positive one.
  • More than just uptime – Are you measuring what truly matters? Are you tracking the right metrics? Learn how to go beyond availability and performance to uncover hidden frustrations.
  • The many faces of end users – Who are they, and what do they need?
    • Customers: Ensure seamless digital experiences that drive satisfaction and loyalty.
    • Employees: Reduce IT friction and increase productivity and engagement.
    • IoT devices: Manage machine-to-machine experiences for optimal efficiency.
    • Unwanted “users”: Identify and limit interactions from unwanted sources.
Speakers

Thomas Henmar, Sales Executive, Kanari – part of Conscia

Thomas has worked with APM since 2004, when he started at Compuware. With Compuware’s acquisitions of Adlex and Dynatrace, he expanded his expertise in network monitoring and application performance diagnostics, with a strong focus on AIOps. Thomas has played a key role in implementing and executing application performance analysis for large enterprises across the Nordics.

Anders Lundin, Solution Architect, Kanari – part of Conscia

Anders Lundin helps companies manage the application lifecycle using a full-stack and AIOps approach that supports both DevOps and traditional Ops/Dev environments. With over 10 years of experience in application performance management, he has worked with a wide range of stakeholders – including developers, business leaders, marketing teams, and operations – to improve application observability.

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