Conscia Care – the cornerstone and foundation for stable operations
Conscia Care gives you a service agreement on all Cisco devices in the network. The service level is selected individually per unit and can vary from 24×7 to the next working day. In the event of a device failure, a replacement device will be sent to you.
Conscia Care can be selected in an on-site variant, where qualified personnel replace defective units. Conscia Care also provides access to all Cisco software updates and access to Cisco’s collection of technical knowledge, tools, and training.
Error reporting of units is done via Conscia’s Technical Service Desk, which qualifies, diagnoses and processes the inquiry. If the error is qualified as a software error, Conscia Care provides access to the Cisco TAC. In addition, Conscia Care also includes management and administration of licenses and software.
CNS – Award-Winning Service Portal
Our self-developed service portal CNS is a platform that is the hub of our service organization. CNS keeps track of our customers’ devices down to the component level and maps them to Cisco service in a completely unique way.
The Best Practices add-on module enables our customers to be proactive in their operations and to maintain their infrastructure in accordance with best practice. Our CCIE experts regularly review advertised vulnerabilities and product alerts, as well as publish concise recommendations on actions the customer can or should take. Via CNS, the customer sees which of their products are covered by these recommendations.