Conscia Care – the cornerstone and foundation for stable operations
Conscia Care gives you a service agreement on all Cisco devices in the network. The service level is selected individually per unit and can vary from 24×7 to the next working day. In the event of a device failure, a replacement device will be sent to you.
Conscia Care can be selected in an on-site variant, where qualified personnel replace defective units. Conscia Care also provides access to all Cisco software updates and access to Cisco’s collection of technical knowledge, tools, and training.
Error reporting of units is done via Conscia’s Technical Service Desk, which qualifies, diagnoses and processes the inquiry. If the error is qualified as a software error, Conscia Care provides access to the Cisco TAC. In addition, Conscia Care also includes management and administration of licenses and software.
CNS – Award-Winning Service Portal
Our self-developed service portal, CNS, serves as the central hub of our service organization. CNS efficiently manages our customers’ devices, providing detailed component-level tracking and a distinct mapping to Cisco services, incorporating Lifecycle Management.
The Best Practices add-on module empowers our customers to proactively optimize their operations and maintain their infrastructure in line with industry best practices. Our CCIE experts consistently review disclosed vulnerabilities and product alerts, and offer concise recommendations on actionable steps for customers. Through CNS, customers can easily identify which of their products are covered by these recommendations.