Get help from experts who design advanced systems themselves

Enjoy easy access to highly skilled IT support 24/7 – and get help from experts who design advanced systems themselves

Platforms and services are increasingly complex systems with multiple dependencies that make it harder to solve problems. As a knowledge company, we understand your need for quick, reliable, and advanced support in handling more diffuse issues, including compound errors and software vulnerabilities.

This is why at Conscia, you will always get help from the same experts who work hands-on with designing advanced IT solutions.

IT maintenance is the foundation of a safe and reliable infrastructure

In welcoming you as a new customer, our first step will be to set up a clear and structured support plan tailored to your specific equipment and platform and, above all, to the criticality of your IT environment. Our long experience in servicing and supporting critical infrastructures will ensure that you get the proper service level agreement for your particular needs, whether it is a local IT environment or a large international environment with equipment across several continents and time zones.

As a new customer, we recommend signing up for our basic support service, Conscia Care. This will give you direct access to Conscia’s own IT experts and developers who will help you every step of the way from troubleshooting to incident management. In case of a product defect, Conscia will accelerate the process of correction with the supplier. Furthermore, we offer the opportunity for you to have direct contact with the manufacturer, who can help you diagnose and find the right solution.

We value your time and ease. Therefore, whichever support service you sign up for, you will have access to Conscia’s Service Portal, which lets you access all our services and levels of support in one place.

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Conscia Care – the cornerstone and foundation for stable operations

Conscia Care gives you a service agreement on all Cisco devices in the network. The service level is selected individually per unit and can vary from 24×7 to the next working day. In the event of a device failure, a replacement device will be sent to you.

Conscia Care can be selected in an on-site variant, where qualified personnel replace defective units. Conscia Care also provides access to all Cisco software updates and access to Cisco’s collection of technical knowledge, tools, and training.

Error reporting of units is done via Conscia’s Technical Service Desk, which qualifies, diagnoses and processes the inquiry. If the error is qualified as a software error, Conscia Care provides access to the Cisco TAC. In addition, Conscia Care also includes management and administration of licenses and software.

Contacts us to learn more about Conscia Care

CNS – Award-Winning Service Portal

Our self-developed service portal CNS is a platform that is the hub of our service organization. CNS keeps track of our customers’ devices down to the component level and maps them to Cisco service in a completely unique way.

The Best Practices add-on module enables our customers to be proactive in their operations and to maintain their infrastructure in accordance with best practice. Our CCIE experts regularly review advertised vulnerabilities and product alerts, as well as publish concise recommendations on actions the customer can or should take. Via CNS, the customer sees which of their products are covered by these recommendations.

More about Conscia Service Portal (CNS)

CONSCIA 360 – EXPERT SUPPORT & ADVICE

With our accessibility service Conscia 360, we guarantee access to expert support that is not linked to a specific product but to your entire architecture. We offer a unique service with availability to a CCIE certified support within 5 minutes during the day for critical incidents.

When the IT infrastructure is down and the business is at a standstill, the customer wants to avoid having to struggle through the support of the first line and the second line before gaining access to competence and real help.

As a customer, you also get a designated consultant who is tasked with getting to know your environment well and responsible for updating documentation. All IT environments also need to go for regular health check-ups sometimes – therefore we include an annual overview of the entire infrastructure where we can adjust design and configurations as well as advice regarding life cycle management.

Included in the service is also 15 minutes per case of free advice and technical support, such as questions about product selection, quality assurance of configurations, choice of software version or whatever technical questions the customer may have.

Conscia 360 can be delivered according to the desired service time, for example 8-17 weekdays or 24x7x365.

Contacts us to learn more about Conscia 360 

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