Press Release
Conscia becomes the world’s first Cisco® Advanced Customer Experience Specialized partner across multiple countries
March 11, 2020 – Conscia Group, a leading provider of security and IT infrastructure Solutions, on March 5th, 2020 became the first Cisco Partner in the world to successfully qualify across multiple countries in a combined Customer Experience Specialization Partner capability review. This allows Conscia to leverage resources, consistent processes, and tools shared by multiple […]
March 11, 2020 – Conscia Group, a leading provider of security and IT infrastructure Solutions, on March 5th, 2020 became the first Cisco Partner in the world to successfully qualify across multiple countries in a combined Customer Experience Specialization Partner capability review. This allows Conscia to leverage resources, consistent processes, and tools shared by multiple countries. As a result of that they are recognized in Denmark, Norway, Sweden and the Netherlands as Advanced Customer Experience Specialized.
“A world class customer experience across the full lifecycle of their solutions is crucial for customers to succeed and a competitive differentiator for us. Well done, Conscia, congratulations on your remarkable achievement”, said Kim Sonn, Channel Lead, Cisco EMEAR North.
Information Technology has traditionally often focused on the fulfilling of specific short-term technological needs. The rapidly growing business importance, interconnectedness and complexity of IT means that this piecemeal approach frequently fails to deliver the long-term value the customer is seeking. In a world of continuous development and delivery of IT-functionality, a partner needs to work more closely with the customer to ensure that the latter gets the desired business value faster from the continuous software innovations.
The Cisco® Advanced Customer Experience Specialization for partners addresses this. In every one of the four Conscia countries, there are now multiple certified Customer Success Managers, trained Renewal Managers and Adoption Consultants. They are supported by the expertise and audited processes of the Conscia Center of Excellence in Customer Experience. Together, they now safeguard that in every Conscia sale, a thorough focus is placed on identifying and delivering the value the customer seeks in measurable terms throughout the lifecycle of the delivered solution or service.
“Achieving the Cisco® Advanced Customer Experience Specialization across multiple countries as the first Cisco Partner in the World is another testament to our DNA of striving to be a first mover when Cisco sets a new direction. This key milestone supports our vision of staying relevant for our customers at all times and ensuring the best experience throughout the entire lifecycle”, said Claus Thorsgaard, CEO of Conscia.
The external Customer Experience Specialization capability audit was carried out on 27 February 2020. NSF International conducted and confirmed that Conscia Group (Denmark, Norway, Sweden and Netherlands) meets all quality system management requirements.
For further information, please contact
Group Chief Sales & Marketing Officer Daniel Siberg, Conscia
+46 734 082 778, [email protected].
About Conscia
Conscia is a pan-European leader in cybersecurity and managed services for mission-critical IT infrastructure.
Conscia secures and runs complex digital infrastructure for large organisations in an increasingly digital world facing rising threats and vulnerabilities. With global expertise and a local presence, Conscia designs, delivers, and manages cybersecurity, networking, hybrid cloud, and observability solutions that keep systems protected, connected, and high-performing.
By safeguarding critical data and operations, Conscia ensures organisations stay resilient and prepared for what’s next – empowering them to secure progress.
Founded in Denmark in 2003 and backed by private equity investor Nordic Capital, Conscia has grown into a pan-European leader. Headquartered in Denmark, the company now employs more than 1,300 people across Belgium, Finland, Germany, Ireland, Norway, Slovenia, Sweden, the Netherlands, and the UK, serving clients in multiple sectors including finance, healthcare, manufacturing, utilities, retail, and the public sector.
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