We create IT contingency plans and offer immediate end-to-end support during incidents

A unique Service and Support Model

To live up to the requirements of a business-critical network, a contingency plan for the entire network is required. The plan must secure immediate access to highly qualified help in case of incidents and support in preparing a long-term plan for managing network devices.

In the case of an incident, we guarantee fast and direct access to our technical competencies and access to counseling and updates on the business’ network devices.

As a Conscia customer, you are assigned a team consisting of an Account Manager, a Primary Technical Consultant, and a Service Manager.

• The Primary Technical Consultant has deep knowledge of your infrastructure, which secures stable operations and minimizes downtime in case of an incident.
• The Service Manager is responsible for customer satisfaction and the operational day-to-day cooperation, including initiation of Conscia’s core delivery, preparation of a service manual, and analysis of critical incidents.
• The Account Manager is the customer’s day-to-day contact.