In order to live up to the requirements of a business critical network, a contingency plan for the entire network is required. The plan must secure immediate access to highly qualified help in case of incidents and support the preparation of a long-term plan for managing network devices.
In the case of an incident, we guarantee fast and direct access to our technical competencies as well as access to counseling and updates on the business’ network devices. As a Conscia customer, you are assigned a team consisting of an Account Manager, a Primary Technical Consultant, and a Service Manager.
The Primary Technical Consultant has deep knowledge of your infrastructure, which secures stable operations and minimises downtime in case of an incident.
The Service Manager is responsible for customer satisfaction and the operational day-to-day cooperation including initiation of Conscia’s core delivery, preparation of a service manual and analysis of critical incidents.
The Account Manager is the customer’s day-to-day contact.
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