Take the pulse of your people’s digital workday
Digital Employee Experience (DEX) helps you maintain a reliable digital environment that performs consistently – so employees can work with confidence instead of uncertainty.
When digital tools don’t work smoothly, employees notice – and productivity suffers
Digital Employee Experience (DEX) gives you a clear view of how your digital environment performs throughout the workday. It detects early signs of friction – slow logins, unstable applications, device issues – and shows what’s causing them, so you can fix problems before they slow teams and business down.
But DEX goes further than reducing frustration. It helps you build a digital environment that consistently supports employees, strengthens productivity, and removes friction from everyday digital work.
The impact of DEX
When the digital workplace runs smoothly, people perform better. DEX turns experience into measurable results by revealing friction, showing what causes it, and helping you fix issues before they affect work – powered by the platform and unlocked through our expertise.
Higher employee productivity
Identify device, application, and network issues early so people stay focused on their work – not on troubleshooting.
Increased user satisfaction
Detect performance drops and get them fixed proactively, creating smoother, more reliable digital experiences.
Better business decisions
Use real data on device health, application performance, and user impact to prioritise where improvements matter most.
Reduced MTTR and MTTI
Correlate metrics, logs, and device behaviour to find root causes faster and restore normal operations sooner.
Fewer support tickets
Spot recurring issues and automate fixes before they reach the user, reducing ticket volume and manual workload.
Stronger risk management
Surface hidden inefficiencies, ageing devices, and performance risks early so you can control cost, compliance, and operational stability.
DEX from Conscia in numbers
On average, customers with a Digital Employee Experience Service from Conscia achieve the following operational outcomes:
28%
fewer support tickets
10 mill
unknown issues detected
15%
tickets automated end-to-end
Breaking down the impact
Different roles feel the value of DEX differently. Here’s what a healthy digital workplace does for each department.
Service Desk
With DEX, the service desk typically
- knows and solves user problems before anyone reaches out
- reduces ticket volumes by around 30%
- resolves many issues with a single click
Users
With DEX, users typically
- avoid calling the service desk altogether
- fix common issues like Outlook crashes or Office repairs instantly
- enjoy tools that simply work
Management
With DEX, management typically
- cuts ticket volumes by roughly 30% through automation
- gains a live view of employee experience across the organisation
- makes better, data-backed decisions that support people and performance
Application Owners
With DEX, application owners typically
- monitor application performance across all users in real time
- detect issues automatically before they spread
- see exactly how any change affects applications and users
Working with Conscia and their services gives us expertise that is invaluable. They sit with us in our meetings as a part of our team and we can share ideas together and they can provide insights from experiences that we do not have otherwise. We also like that they are tool agnostic and by working with them we do not put all our eggs in one basket. If we want, we can explore different technologies in a safe way from their knowledge. The transparency and honesty in our relationship is super valuable and key to our success together with the vendor.
Thomas Mårdh
Technical Product Owner ATG
With Conscia’s help, we can now isolate and evaluate individual transactions down to particular lines of code on specific servers and better understand where performance issues might be. It’s a more data-driven, fact-based approach to managing complex systems, supporting a continuously good customer experience.
Anders Damkjær Møller
Incident and Problem Manager, Velliv
We improved the end-user experience and increased our security posture using proactive support.
Magnus Mühlenbock
Head of Core IT, Tietoevry
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